We hope you never have to use this article, but with any tech, there may be a glitch once in a while. This article will cover most of the issues you may encounter and how to overcome those issues.

At Nursery Story, we are continually developing and improving the benefits and features of the app. Please always make sure you have the most up-to-date version of the application. Links to Android & IOS downloads will be below;

Error 400 message that sometimes appears on the application is related to connectivity issues. You might see this error message when logging in or saving information on profiles. We would ask to check your internet connection and make sure you have a stable connection. Nursery Story does have some offline capabilities but on some functionality, you do need some internet connection in order to complete some tasks.

If the issue persists, we would ask you to reach out to the Nursery Story team either on Intercom messages or send an email to support@nurserystory.co.uk

If you do have any issues and still need to reach out to a member of the Nursery Story team, the best way is through Intercom which is located in your application. Our team is always online to answer your questions. Alternatively you can send an email with any requests or issues to support@nurserystory.co.uk

We hope you found this article informative. We welcome any questions you might have so please feel free to reach out to us via the Intercom OR email us at support@nurserystory.co.uk if you have any further questions