Not everything fits into a weekly pattern — that’s why Ad Hoc Bookings and Absences exist. Here’s how to use them and what to watch out for.
When to Use "Ad Hoc Booking"
Use Ad Hoc Booking to add:
One-off sessions (e.g. an extra day)
One-time extras (e.g. a late collection fee, nappies, meals not in the plan)
How it works:
Click Ad Hoc Booking
Choose the session or extra
Select the date
Adjust quantity (for extras), and save
Ad hoc sessions appear on the calendar with a C icon and will be included in your next invoice.
Using "Create Absence"
Use Create Absence to log:
Holidays
Sickness
Unattended days
How it works:
Click Create Absence
Select the absence type (e.g. Holiday, Sick Day)
Choose the date range
Add optional notes
Absences appear on the calendar but don’t currently affect invoicing.
Important: Absences Don’t Block Billing (Yet)
At the moment, logging an absence won’t stop charges from being added to invoices. So sessions or extras booked during an absence will still be billed.
✅ Good news: We’re rolling out automatic billing adjustments for absences in early August 2025.
🛠️ Recommended Workaround
To avoid billing during an absence:
End the plan the day before the absence starts
Create a new plan beginning the day after the absence ends
This gives you full control until automatic absence handling is released.